Welcome to CraftVie. By accessing or using any services, products, or content we provide, you are agreeing to comply with the following Terms of Use.
1. Scope of Application
These Terms apply to all transactions, shopping activities, and interactions between customers and CraftVie. By using our store, you confirm that you have read, understood, and agreed to these Terms.
2. Accounts and User Responsibilities
Account Creation: You must have a valid account to make purchases or use certain features of our store.
Accurate Information: You agree to provide accurate, current, and complete information when making purchases or signing up for communications from our store.
Account Security: You are responsible for safeguarding your account credentials. We are not liable for any loss or damage resulting from your failure to secure your account.
3. Products and Services
Product Information: We strive to provide accurate product descriptions, images, prices, and features. However, we do not guarantee that all information is free from errors.
Product Availability: If a product becomes unavailable or its price changes, we reserve the right to cancel or adjust your order, and you will be notified accordingly.
Pricing and Promotions: Prices and promotions are subject to change. Promotional pricing does not guarantee that the offer will remain valid once your order is confirmed.
4. Ordering and Payment
Order Process: Orders are complete once you receive a confirmation from CraftVie. We reserve the right to cancel or adjust orders in case of discrepancies.
Payment Methods: All payments are processed via secure payment systems. We do not store or handle payment information directly.
Invoices and Documentation: You are responsible for providing accurate information for invoicing purposes. Requests to modify invoices will follow our procedures.
5. Shipping and Delivery
Shipping Address: You must provide accurate shipping information. We are not liable for undelivered or lost items due to incorrect details provided by you.
Delivery Time: Delivery times may vary by location and product availability.
Inspection Upon Receipt: You should inspect your order upon receipt. Report any damages or discrepancies to us or the carrier promptly.
6. Warranty Policy
Warranty Period: CraftVie offers a 14-day warranty on products purchased from our store, covering defects in materials and workmanship under normal use.
Exclusions: Warranty does not cover damage from misuse, unauthorized repairs, or wear and tear.
Claims Process: To make a warranty claim, contact us via email at contact.craftvie@gmail.com, providing your proof of purchase and details of the issue.
7. Limitation of Liability
Service Commitment: While we aim to provide top-quality products and services, CraftVie is not liable for indirect, incidental, or consequential damages not caused by our negligence.
Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our control (e.g., natural disasters, pandemics, etc.).
8. Intellectual Property
Copyright: All content (images, text, designs) is owned by or licensed to CraftVie. Unauthorized use is prohibited.
Trademarks: The CraftVie name and logo are protected by law. Unauthorized use may result in legal action.
9. Changes to the Terms
We may update these Terms periodically. Any updates will be posted on this page, and your continued use of the store indicates your acceptance of the updated terms.
10. Contact Us
For any questions or assistance, please contact us at Customer Support Email: contact.craftvie@gmail.com